Protecting your payments with City Property

Whether you’re renting one of our Pretoria, Johannesburg, or Kempton Park properties, your safety is our priority.  In today’s fast-paced digital world, making payments online has become second nature.  From rent to groceries, the convenience of electronic transactions helps save time and keeps life moving.  But with this convenience comes a growing concern:  online scams.  Unfortunately, fraudsters are becoming increasingly sophisticated, and payment scams targeting unsuspecting tenants are on the rise.

Your trust and financial safety are super important to us, and that’s why we want to ensure you’re always protected when making payments to us.

The rise of payment scams

Scammers often pose as legitimate representatives of companies, sending out emails, SMSes, or letters claiming that banking details have changed.  Their aim? To trick you into paying money into fraudulent accounts.  These scams are especially common in the residential rental market, where tenants may be misled into paying deposits or rent into fraudulent accounts.  At City Property, we’ve seen how convincing these scams can be.  But with a few precautions, you can protect yourself and ensure your payments for City Property accommodation remain safe and secure.

Our promise to you

At City Property, we will never change our banking details without official communication via our verified channels.  If you ever receive a notification suggesting otherwise, consider it a red flag.  Your first step should always be to verify the information directly with us before taking any action.

How to stay safe

Here are a few practical tips to help keep your payments secure:

• Always double-check payment details against previous invoices or statements
• Only use payment details provided on official City Property invoices or lease agreements
• Be suspicious of sudden or urgent requests to change account details
• Never share your personal banking information with anyone you don’t fully trust
• Contact us immediately if you receive a message or email that seems unusual

Contact us directly

If you’re ever in doubt, reach out to us before making any payments.
012 319 8700
propworld@cityprop.co.za

We’re here to verify, assist, and give you peace of mind.

We value the trust you place in City Property and are committed to protecting your financial security.  Whether you’re renting a bachelor flat in Hatfield or a family unit in Pretoria, together we can stay alert and ensure your payments are always safe and secure.